The RCI Travel Best Rate Guarantee ("Best Rate Guarantee") applies to essentially all travel booked through OVC including flights, hotels, resorts, vacation packages & tours, cruises and cruise tours, rental cars, attractions and most Platinum lifestyle benefits. See restrictions below.
For flights, hotels, and resorts, just call 1-855-257-3153 within 24 hours of booking and explain to one of our customer service representatives where you found the lower rate. See details below. For cruise and cruise tours, just call 1-877-RCI-BOAT (1-877-724-2628). See details below.
If you find a lower rate on another U.S.-based website within 24 hours of booking and your request is approved by OVC, OVC will match the lower rate and OVC will credit or refund you the difference.
You must contact OVC within 24 hours after booking with OVC to report a lower rate under the Best Rate Guarantee. The lower rate must be available for booking at the time you contact us, as determined solely by OVC. All qualifying bookings must be made using a valid credit card with a United States billing address.
The lower rate must be for an identical booking as determined in the sole discretion of OVC. All booking details must exactly match the details of the product you booked through OVC, for example the specific carrier or provider (including class of service), the specific hotel (including room type), the specific rental car company and vehicle class, the applicable refund policy (i.e., refundable rates versus non-refundable rates), the dates and times of travel or service, the specific routings (for example, same stopovers), and other booking details including cancellation policies.
The Best Rate Guarantee applies only to rates both advertised and available to the general public on an English-language website. For example, this does not include rates offered on other membership program websites, corporate discounts or rates, military rates, group, charter, rewards program, incentive, meeting, convention, consolidator or interline rates, rates obtained via auction or similar process, or rates available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted, booked, and paid for in US dollars.
To verify a lower rate, proof must be provided by faxing advertisements or providing website addresses as directed. All requests, including receipts, are subject to verification by OVC. OVC will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by OVC. Nor will OVC verify any request that OVC believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Each member shall be limited to three (3) Best Rate Guarantee claims per member per calendar month, regardless of the number of accounts used by the member. Any modifications, changes or cancellations made to an existing booking that has an associated Best Rate Guarantee claim will result in voiding of the claim. Purchaser will be responsible for any applicable cancellation fees.
OVC reserves the right in our sole discretion to modify or discontinue the Best Rate Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to You. The Terms and Conditions that are in effect at the time of Your booking will determine Your eligibility under the Best Rate Guarantee. If you receive a lower rate in accordance with the Best Rate Guarantee, such lower rate will not affect any Travel Reward that has already been earned and issued to You. The failure by RCI Travel to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.